how2apply

IT Helpdesk Agent (Night Shift)

How2Apply Talent Network

Pinetown, KwaZulu-Natal

Full-time

Posted 1 hour ago

Full-time IT & Software

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Job Description

Tickets come in all day at this managed IT services provider in Pinetown, and you close them. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a managed IT services provider in Pinetown. Living nearby, or on a taxi route to it, really helps.

What you'll actually do

Visit branches or sites to fix issues that need hands on the machine
Connect users remotely with a remote support tool to fix issues
Replace faulty hardware and log warranty claims with suppliers
Image, set up and hand over new laptops and desktops
Install and configure printers, scanners and docking stations

Must-haves

Able to log clear, complete ticket notes
Patient and friendly with non-technical users
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)

Nice if you have

Experience with Intune or SCCM for device management
CompTIA Network+ or Microsoft MD-102 certification
Experience supporting point-of-sale or medical devices

On offer

Travel allowance for field technicians
Clear path to second-line and systems roles
Company laptop and cellphone
Paid certification exams after probation

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts, IT certificates, including A+ or N+ if you have them plus certified matric certificate and ID copy.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Pinetown.

Applying is free. Nobody from How2Apply will ever ask you to pay for anything to get this job.

Tips to get shortlisted

List your certifications right under your name; A+ and ITIL are common keyword filters.
Be ready for a practical test on a real laptop or a phone troubleshooting role-play.