IT Intern (Support Desk)

You'll be the person who fixes it when laptops, printers and logins break at a corporate head office in Epping. If you like clear targets and knowing where you stand, this is for you.

Location: Epping, Western Cape. Applicants who already live in the area get looked at first.

• Reset passwords and unlock accounts in Active Directory and Entra ID
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Image, set up and hand over new laptops and desktops
• Replace faulty hardware and log warranty claims with suppliers

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes

• Travel allowance for field technicians
• Clear path to second-line and systems roles
• Company laptop and cellphone
• Standby pay for after-hours cover

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.