how2apply

IT Intern (Support Desk)

How2Apply Talent Network

Krugersdorp, Gauteng

Full-time

Posted 1 hour ago

Full-time IT & Software

R14 750 – R21 500/month

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Job Description

Tickets come in all day at this corporate head office in Krugersdorp, and you close them. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Krugersdorp, Gauteng, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

What your day looks like

Write short how-to guides for common user problems
Replace faulty hardware and log warranty claims with suppliers
Troubleshoot Outlook, Teams and OneDrive problems for users
Connect users remotely with a remote support tool to fix issues
Image, set up and hand over new laptops and desktops

You'll need

At least 1 year of help desk or desktop support (not needed for intern posts)
Working knowledge of Windows 10 and 11 and Microsoft 365
Code B driver's licence and own car for field posts
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
Patient and friendly with non-technical users
Able to log clear, complete ticket notes

Extra points for

Experience supporting point-of-sale or medical devices
Experience with Intune or SCCM for device management
CompTIA Network+ or Microsoft MD-102 certification

What you get

Clear path to second-line and systems roles
Standby pay for after-hours cover
Paid certification exams after probation
Travel allowance for field technicians

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Get these ready, because shortlisted people are asked for them straight away: copy of your driver's licence for field posts, certified matric certificate and ID copy plus IT certificates, including A+ or N+ if you have them.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 9 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Krugersdorp.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".