IT Intern (Support Desk)

Tickets come in all day at this managed IT services provider in Richards Bay, and you close them. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Richards Bay; early starts mean public transport timing matters, so check your route before applying.

• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Visit branches or sites to fix issues that need hands on the machine

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365

• Clear path to second-line and systems roles
• Company laptop and cellphone
• Paid certification exams after probation
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.