IT Intern (Support Desk)

A group of private schools in Umhlanga needs a calm tech who can help frustrated users get back to work. Bring a calm head on busy days and you'll be fine.

You'll report in Umhlanga. Relocation is not covered for this one.

• Write short how-to guides for common user problems
• Visit branches or sites to fix issues that need hands on the machine
• Escalate network and server faults to second or third line with good notes
• Replace faulty hardware and log warranty claims with suppliers
• Image, set up and hand over new laptops and desktops
• Keep the asset register up to date when equipment moves

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)

• Experience with Intune or SCCM for device management
• Experience supporting point-of-sale or medical devices

• Clear path to second-line and systems roles
• Travel allowance for field technicians
• Paid certification exams after probation

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Describe the size of the environment you supported, such as "400 users across 6 branches".