IT Service Desk Agent (First Line)

You'll be the person who fixes it when laptops, printers and logins break at a corporate head office in Boksburg. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a corporate head office in Boksburg. Living nearby, or on a taxi route to it, really helps.

• Log, prioritise and update tickets on the service desk system
• Image, set up and hand over new laptops and desktops
• Connect users remotely with a remote support tool to fix issues
• Keep the asset register up to date when equipment moves
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Visit branches or sites to fix issues that need hands on the machine

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Code B driver's licence and own car for field posts
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Able to log clear, complete ticket notes

• Experience supporting point-of-sale or medical devices
• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Paid certification exams after probation
• Travel allowance for field technicians
• Clear path to second-line and systems roles
• Standby pay for after-hours cover

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.