IT Service Desk Agent (First Line)

Tickets come in all day at this call centre campus in Durban Central, and you close them. This role rewards consistency more than flash.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first. Most weeks are 45 hours, in line with the BCEA.

• Install and configure printers, scanners and docking stations
• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Log, prioritise and update tickets on the service desk system
• Visit branches or sites to fix issues that need hands on the machine

• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Patient and friendly with non-technical users

• Company laptop and cellphone
• Paid certification exams after probation
• Travel allowance for field technicians

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.