IT Service Desk Agent (First Line)

A call centre campus in Epping needs a calm tech who can help frustrated users get back to work. If you like clear targets and knowing where you stand, this is for you.

Home base is a call centre campus on the Epping side of Western Cape. Most weeks are 45 hours, in line with the BCEA.

• Keep the asset register up to date when equipment moves
• Reset passwords and unlock accounts in Active Directory and Entra ID
• Connect users remotely with a remote support tool to fix issues
• Escalate network and server faults to second or third line with good notes
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Image, set up and hand over new laptops and desktops
• Replace faulty hardware and log warranty claims with suppliers

• Working knowledge of Windows 10 and 11 and Microsoft 365
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Paid certification exams after probation
• Clear path to second-line and systems roles
• Standby pay for after-hours cover
• Company laptop and cellphone

• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
• List your certifications right under your name; A+ and ITIL are common keyword filters.