how2apply

IT Support Technician (Field Services)

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 2 hours ago

Full-time IT & Software

R11 750 – R19 750/month

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Job Description

Tickets come in all day at this group of private schools in Cape Town CBD, and you close them. This is a good step for someone who wants proper routine and a manager who notices good work.

Home base is a group of private schools on the Cape Town CBD side of Western Cape.

The work, day to day

Escalate network and server faults to second or third line with good notes
Log, prioritise and update tickets on the service desk system
Troubleshoot Outlook, Teams and OneDrive problems for users
Connect users remotely with a remote support tool to fix issues
Image, set up and hand over new laptops and desktops
Install and configure printers, scanners and docking stations

You'll need

Code B driver's licence and own car for field posts
Working knowledge of Windows 10 and 11 and Microsoft 365
Basic networking: IP addresses, DNS, DHCP and Wi-Fi
At least 1 year of help desk or desktop support (not needed for intern posts)

Extra points for

CompTIA Network+ or Microsoft MD-102 certification
Experience supporting point-of-sale or medical devices

On offer

Paid certification exams after probation
Clear path to second-line and systems roles
Company laptop and cellphone

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): copy of your driver's licence for field posts plus certified matric certificate and ID copy.
Send your details with the form below. Add one or two lines about similar work you've done.
Watch for a call or WhatsApp from How2Apply over the next 8 working days.

How2Apply recruits for this position on behalf of hiring employers around Cape Town CBD; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Be ready for a practical test on a real laptop or a phone troubleshooting role-play.
Describe the size of the environment you supported, such as "400 users across 6 branches".