IT Support Technician (Field Services)

Tickets come in all day at this corporate head office in eMalahleni, and you close them. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is in eMalahleni (Mpumalanga). Please only apply if you can travel there daily.

• Reset passwords and unlock accounts in Active Directory and Entra ID
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Log, prioritise and update tickets on the service desk system
• Visit branches or sites to fix issues that need hands on the machine
• Write short how-to guides for common user problems
• Replace faulty hardware and log warranty claims with suppliers

• Code B driver's licence and own car for field posts
• Patient and friendly with non-technical users
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Able to log clear, complete ticket notes
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• CompTIA Network+ or Microsoft MD-102 certification
• Experience with Intune or SCCM for device management

• Standby pay for after-hours cover
• Paid certification exams after probation
• Company laptop and cellphone
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.