IT Support Technician (Field Services) – Fixed-Term

Tickets come in all day at this call centre campus in Kathu, and you close them. Expect to be trusted with real work from your first week.

The work is in Kathu, Northern Cape, so you'll need a reliable way to get there every day.

• Replace faulty hardware and log warranty claims with suppliers
• Log, prioritise and update tickets on the service desk system
• Escalate network and server faults to second or third line with good notes
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Keep the asset register up to date when equipment moves

• Code B driver's licence and own car for field posts
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Patient and friendly with non-technical users
• Able to log clear, complete ticket notes

• ITIL Foundation
• CompTIA Network+ or Microsoft MD-102 certification

• Company laptop and cellphone
• Travel allowance for field technicians
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.