IT Support Technician (Field Services)

Tickets come in all day at this managed IT services provider in Sandton, and you close them. It suits someone who likes knowing exactly what a good day's work looks like.

The site is in Sandton; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Connect users remotely with a remote support tool to fix issues
• Log, prioritise and update tickets on the service desk system
• Image, set up and hand over new laptops and desktops
• Replace faulty hardware and log warranty claims with suppliers
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Keep the asset register up to date when equipment moves

• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• Able to log clear, complete ticket notes
• Patient and friendly with non-technical users
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts

• Company laptop and cellphone
• Standby pay for after-hours cover
• Paid certification exams after probation

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.