IT Support Technician (Field Services)

Get hands-on support experience at a group of private schools in Somerset West, from password resets to new laptop builds. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Somerset West-based, with most of your time spent at a group of private schools. Start date: as soon as possible for the right person.

• Replace faulty hardware and log warranty claims with suppliers
• Connect users remotely with a remote support tool to fix issues
• Escalate network and server faults to second or third line with good notes
• Keep the asset register up to date when equipment moves
• Image, set up and hand over new laptops and desktops

• Code B driver's licence and own car for field posts
• Able to log clear, complete ticket notes
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi
• At least 1 year of help desk or desktop support (not needed for intern posts)
• Working knowledge of Windows 10 and 11 and Microsoft 365

• CompTIA Network+ or Microsoft MD-102 certification
• Experience supporting point-of-sale or medical devices

• Company laptop and cellphone
• Standby pay for after-hours cover
• Clear path to second-line and systems roles

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.