IT Support Technician (Field Services)

A corporate head office in Soweto needs a calm tech who can help frustrated users get back to work. You don't need to be the loudest person in the room, just the one others can count on.

The work is in Soweto, Gauteng, so you'll need a reliable way to get there every day.

• Keep the asset register up to date when equipment moves
• Visit branches or sites to fix issues that need hands on the machine
• Log, prioritise and update tickets on the service desk system
• Replace faulty hardware and log warranty claims with suppliers
• Write short how-to guides for common user problems
• Connect users remotely with a remote support tool to fix issues
• Reset passwords and unlock accounts in Active Directory and Entra ID

• Patient and friendly with non-technical users
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Matric plus an IT qualification, such as CompTIA A+ or an IT diploma
• Code B driver's licence and own car for field posts

• ITIL Foundation
• Experience supporting point-of-sale or medical devices

• Company laptop and cellphone
• Standby pay for after-hours cover
• Clear path to second-line and systems roles

• List your certifications right under your name; A+ and ITIL are common keyword filters.
• Describe the size of the environment you supported, such as "400 users across 6 branches".