Junior IT Technician (Schools) – Permanent

You'll be the person who fixes it when laptops, printers and logins break at a managed IT services provider in eMalahleni. It's the kind of job where doing the basics well every day gets you noticed.

Home base is a managed IT services provider on the eMalahleni side of Mpumalanga.

• Replace faulty hardware and log warranty claims with suppliers
• Keep the asset register up to date when equipment moves
• Escalate network and server faults to second or third line with good notes
• Write short how-to guides for common user problems
• Troubleshoot Outlook, Teams and OneDrive problems for users
• Reset passwords and unlock accounts in Active Directory and Entra ID

• Able to log clear, complete ticket notes
• Working knowledge of Windows 10 and 11 and Microsoft 365
• Patient and friendly with non-technical users
• Basic networking: IP addresses, DNS, DHCP and Wi-Fi

• Experience with Intune or SCCM for device management
• ITIL Foundation

• Standby pay for after-hours cover
• Clear path to second-line and systems roles
• Paid certification exams after probation
• Company laptop and cellphone

• Describe the size of the environment you supported, such as "400 users across 6 branches".
• Be ready for a practical test on a real laptop or a phone troubleshooting role-play.