Live Chat & Email Support Agent

You'll take customer calls and chats at a telecoms support centre in Bellville, sorting problems on the first contact. Expect to be trusted with real work from your first week.

Location: Bellville, Western Cape. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Follow up on open tickets and phone customers back when promised.
• Verify caller identity before sharing any account details, as POPIA requires.
• Reply to emails and live chats within the service-level window.
• Troubleshoot routers, fibre connections and app logins step by step.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Log every interaction and outcome in the CRM before taking the next call.

• Matric with a pass in English
• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• You stay calm when a caller is angry
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.