Live Chat & Email Support Agent

You'll take customer calls and chats at an international outsourcing contact centre in Isando, sorting problems on the first contact. It's the kind of job where doing the basics well every day gets you noticed.

The site is in Isando; early starts mean public transport timing matters, so check your route before applying. Weekend work is on a roster, so you won't be on every weekend.

• Escalate complex complaints to a team leader with clear case notes.
• Verify caller identity before sharing any account details, as POPIA requires.
• Handle callers with UK, US or Australian accents and time zones.
• Attend team huddles and weekly coaching sessions on call recordings.
• Troubleshoot routers, fibre connections and app logins step by step.
• Process address changes, refunds and cancellations on the billing system.
• Reply to emails and live chats within the service-level window.

• Basic computer skills: Windows, email and working across a few screens
• Matric with a pass in English
• You stay calm when a caller is angry
• Able to pass a voice and accent assessment
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Open to rotating shifts, including nights and weekends for offshore campaigns

• A Customer Service NQF Level 2 or 4 learnership certificate
• A second language, especially Afrikaans, isiZulu or Portuguese
• Previous contact centre or retail customer service experience

• Clear promotion path to team leader or quality assessor
• Paid training for 2 to 4 weeks before you go live
• Company transport home after night shifts
• Medical aid option after probation

• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.