how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Johannesburg CBD, Gauteng

Full-time

Posted 5 hours ago

Full-time Customer Service & Call Centre

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Job Description

Customers phone this banking service centre in Johannesburg CBD when something has gone wrong, and your job is to put it right. Good for someone who wants to build a solid track record they can put on their CV.

You'll report in Johannesburg CBD. Relocation is not covered for this one.

What you'll actually do

Log every interaction and outcome in the CRM before taking the next call.
Troubleshoot routers, fibre connections and app logins step by step.
Reply to emails and live chats within the service-level window.
Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.

You'll need

No criminal record, as most clients run a background check
Able to pass a voice and accent assessment
Open to rotating shifts, including nights and weekends for offshore campaigns
Clear, neutral spoken English and good typing speed (around 30 wpm)
Basic computer skills: Windows, email and working across a few screens
You stay calm when a caller is angry

Helpful, not essential

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese

What you get

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Medical aid option after probation
Company transport home after night shifts

Applying, step by step

Make sure the role, the hours and working in Johannesburg CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your ID plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 6 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Johannesburg CBD.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.