Live Chat & Email Support Agent – Immediate Start

Headset on, systems open: this insurance claims contact centre in Midrand needs agents who stay patient on the hundredth call. You don't need to be the loudest person in the room, just the one others can count on.

Home base is an insurance claims contact centre on the Midrand side of Gauteng.

• Escalate complex complaints to a team leader with clear case notes.
• Answer inbound calls within target and greet callers using the approved script.
• Reply to emails and live chats within the service-level window.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Process address changes, refunds and cancellations on the billing system.
• Handle callers with UK, US or Australian accents and time zones.
• Troubleshoot routers, fibre connections and app logins step by step.

• Open to rotating shifts, including nights and weekends for offshore campaigns
• No criminal record, as most clients run a background check
• Clear, neutral spoken English and good typing speed (around 30 wpm)
• Matric with a pass in English
• You stay calm when a caller is angry

• Previous contact centre or retail customer service experience
• Technical know-how on Wi-Fi, fibre or smartphones

• Monthly performance bonus linked to quality and attendance
• Clear promotion path to team leader or quality assessor
• Medical aid option after probation
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.