Live Chat & Email Support Agent – Permanent

A good call centre job in Stellenbosch gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

Home base is an online retail help desk on the Stellenbosch side of Western Cape.

• Verify caller identity before sharing any account details, as POPIA requires.
• Meet daily targets for average handle time, quality score and first-call resolution.
• Reply to emails and live chats within the service-level window.
• Attend team huddles and weekly coaching sessions on call recordings.
• Handle callers with UK, US or Australian accents and time zones.

• Able to pass a voice and accent assessment
• No criminal record, as most clients run a background check
• Basic computer skills: Windows, email and working across a few screens
• Clear, neutral spoken English and good typing speed (around 30 wpm)

• A second language, especially Afrikaans, isiZulu or Portuguese
• A Customer Service NQF Level 2 or 4 learnership certificate

• Clear promotion path to team leader or quality assessor
• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.