how2apply

Live Chat & Email Support Agent

How2Apply Talent Network

Upington, Northern Cape

Full-time

Posted 1 hour ago

Full-time Customer Service & Call Centre

R7 250 – R10 500/month

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Job Description

You'll take customer calls and chats at an international outsourcing contact centre in Upington, sorting problems on the first contact. If you like clear targets and knowing where you stand, this is for you.

Location: Upington, Northern Cape. Applicants who already live in the area get looked at first. You'll start with a short induction before working on your own.

The work, day to day

Handle callers with UK, US or Australian accents and time zones.
Answer inbound calls within target and greet callers using the approved script.
Attend team huddles and weekly coaching sessions on call recordings.
Meet daily targets for average handle time, quality score and first-call resolution.
Reply to emails and live chats within the service-level window.

What you need

Basic computer skills: Windows, email and working across a few screens
Matric with a pass in English
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
Open to rotating shifts, including nights and weekends for offshore campaigns

What you get

Monthly performance bonus linked to quality and attendance
Clear promotion path to team leader or quality assessor
Paid training for 2 to 4 weeks before you go live
Medical aid option after probation

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): certified copy of your matric certificate, proof of residence for the background check plus certified copy of your ID.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

How2Apply recruits for this position on behalf of hiring employers around Upington; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.
Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.