Lodge Reception & Bookings Coordinator

Guests at this airport hotel in Brackenfell meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

Location: Brackenfell, Western Cape. Applicants who already live in the area get looked at first. The first two weeks are spent shadowing someone experienced.

• Store guest details securely in line with POPIA.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.
• Run the night audit, close the day and print the flash report.
• Handle complaints at the desk and log them for the duty manager.

• Matric
• Calm with an unhappy guest at 11pm
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Honest with cash and card payments

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.