Lodge Reception & Bookings Coordinator – Immediate Start

Running the front desk of a beach resort in Germiston means calm service and a clean shift balance. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is Germiston-based, with most of your time spent at a beach resort.

• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Run the night audit, close the day and print the flash report.

• Honest with cash and card payments
• Matric
• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Service charge share at some properties
• Meals on duty and uniform supplied
• Night-shift allowance
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.