Mall Control Room Operator

From a chair in a vehicle tracking control centre in Atlantis, you guide officers in the field to where they are needed. It's the kind of job where doing the basics well every day gets you noticed.

Location: Atlantis, Western Cape. Applicants who already live in the area get looked at first. There's a probation period of three months before the contract is confirmed.

• Hand over open incidents clearly at shift change
• Talk down intruders over on-site speakers when the system allows
• Report camera faults and offline sites to the technicians
• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Pull and save video footage for incident investigations

• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• No criminal convictions (vetting is done before you start)

• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Indoor, air-conditioned work environment
• Training on the monitoring software
• Shift allowance for nights
• Path to senior controller or supervisor

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.