Mall Control Room Operator

Night or day, a vehicle tracking control centre in Benoni never switches off, and neither does your focus on shift. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Benoni; early starts mean public transport timing matters, so check your route before applying.

• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Dispatch the nearest response vehicle over the radio

• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher

• Speaking more than one local language
• Experience on a CCTV or alarm monitoring platform
• Call centre work in the past

• Training on the monitoring software
• Shift allowance for nights
• Indoor, air-conditioned work environment
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.