how2apply

Mall Control Room Operator

How2Apply Talent Network

Cape Town CBD, Western Cape

Full-time

Posted 1 day ago

Full-time Security PSIRA Grade C

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Job Description

You'll watch the screens and radios at an armed response control room in Cape Town CBD, and send help the moment something is wrong. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Cape Town CBD-based, with most of your time spent at an armed response control room. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

The work, day to day

Monitor live CCTV feeds and zoom in on suspicious movement
Pull and save video footage for incident investigations
Talk down intruders over on-site speakers when the system allows
Log every event and action on the monitoring software
Answer alarm signals and phone clients to verify them
Keep call-out times and client passwords up to date
Report camera faults and offline sites to the technicians

You'll need

Able to stay focused through 12-hour day and night shifts
Matric
Computer literate and quick on a keyboard
Good memory for sites, streets and procedures

Extra points for

Speaking more than one local language
CCTV operator short course

What you get

Indoor, air-conditioned work environment
Training on the monitoring software
Path to senior controller or supervisor
Shift allowance for nights

How to apply for this job

Make sure the role, the hours and working in Cape Town CBD really suit you before you apply.
Have the following on hand (clear photos on your phone are fine at first): computer course certificate if you have one plus PSIRA card showing your current grade.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 5 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Cape Town CBD.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Show you can stay alert at night. If you have done night shift before without problems, say so.
Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.