Mall Control Room Operator

You'll watch the screens and radios at an armed response control room in Germiston, and send help the moment something is wrong. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an armed response control room in Germiston. Living nearby, or on a taxi route to it, really helps.

• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Hand over open incidents clearly at shift change
• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement
• Answer alarm signals and phone clients to verify them
• Pull and save video footage for incident investigations

• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Good memory for sites, streets and procedures
• Able to stay focused through 12-hour day and night shifts
• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)

• Call centre work in the past
• Speaking more than one local language
• CCTV operator short course

• Path to senior controller or supervisor
• Training on the monitoring software
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.