Mall Control Room Operator

Night or day, a shopping mall security office in Khayelitsha never switches off, and neither does your focus on shift. You don't need to be the loudest person in the room, just the one others can count on.

This post is Khayelitsha-based, with most of your time spent at a shopping mall security office. There's a probation period of three months before the contract is confirmed.

• Log every event and action on the monitoring software
• Hand over open incidents clearly at shift change
• Report camera faults and offline sites to the technicians
• Monitor live CCTV feeds and zoom in on suspicious movement
• Dispatch the nearest response vehicle over the radio
• Track stolen vehicles on the map and guide recovery teams

• Matric
• No criminal convictions (vetting is done before you start)
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard
• Clear speaking voice on radio and phone

• Path to senior controller or supervisor
• Training on the monitoring software
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.