Mall Control Room Operator

Sharp eyes and a calm voice are the tools of the trade at a vehicle tracking control centre in Somerset West. Bring a calm head on busy days and you'll be fine.

Home base is a vehicle tracking control centre on the Somerset West side of Western Cape. Shifts rotate, so you'll need to be flexible about days and nights.

• Dispatch the nearest response vehicle over the radio
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Track stolen vehicles on the map and guide recovery teams
• Log every event and action on the monitoring software
• Answer alarm signals and phone clients to verify them
• Hand over open incidents clearly at shift change

• Clear speaking voice on radio and phone
• PSIRA registration, Grade C or higher
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)

• CCTV operator short course
• Experience on a CCTV or alarm monitoring platform

• Shift allowance for nights
• Indoor, air-conditioned work environment
• Training on the monitoring software
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Show you can stay alert at night. If you have done night shift before without problems, say so.