Medical Front Desk Administrator (GP Practice) – Permanent

Patients meet you first at this radiology group in Fourways, so calm and clear matters. If you turn up on time and finish what you start, you'll fit in quickly.

The site is in Fourways; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Check medical aid membership and benefits before each consultation
• Chase short payments with medical schemes and patients
• Request pre-authorisation for scans, procedures and admissions
• Answer the phones and send clinical questions to the right nurse or doctor
• Submit claims electronically and work through the rejection report daily
• Code consultations and procedures with ICD-10 and CCSA or NHRPL tariffs
• Send monthly statements and age the debtors book

• Matric
• Friendly on the phone and firm about outstanding accounts
• Confident with Excel and email
• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• You keep patient information private, every time
• At least 2 years in a medical practice, hospital or billing bureau

• Worked for a specialist discipline such as radiology, anaesthesia or orthopaedics
• Medical terminology or clinical coding certificate
• Experience with hospital case management and pre-auth

• Parking on site
• Free medical consultations for staff at some practices
• Bonus linked to collections at billing bureaus
• Normal practice hours with most weekends off

• Name the billing software you know in your CV headline; practices want someone who needs no system training.
• Specialist rooms care about the discipline, so say if you've coded for surgeons, anaesthetists or radiologists.