Medical Front Desk Administrator (GP Practice)

Patients meet you first at this dental practice in Johannesburg CBD, so calm and clear matters. It's a practical job: you'll see what you got done before you go home.

The site is in Johannesburg CBD; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Book appointments and manage the doctor's diary on the practice software
• Code consultations and procedures with ICD-10 and CCSA or NHRPL tariffs
• Submit claims electronically and work through the rejection report daily
• Request pre-authorisation for scans, procedures and admissions
• Open patient files and capture consent forms in line with POPIA
• Chase short payments with medical schemes and patients
• Send monthly statements and age the debtors book

• Matric
• You keep patient information private, every time
• Friendly on the phone and firm about outstanding accounts
• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• Confident with Excel and email
• Sound knowledge of ICD-10 coding and medical aid tariff codes

• Free medical consultations for staff at some practices
• Normal practice hours with most weekends off
• Parking on site
• Bonus linked to collections at billing bureaus

• Give numbers if you can, such as your rejection rate or how much you cut the 90-day debtors.
• Keep your cover note short and error-free; front desk jobs are judged on how neatly you communicate.