Night Auditor (City Hotel) – Permanent

You'll handle check-ins, bookings and questions at a boutique guesthouse in Bellville. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Bellville (Western Cape). Please only apply if you can travel there daily.

• Run the night audit, close the day and print the flash report.
• Manage OTA bookings coming in from online travel channels.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Book shuttles, dinner reservations and game drives for guests.
• Handle complaints at the desk and log them for the duty manager.
• Allocate rooms and pass early check-ins to housekeeping.

• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Calm with an unhappy guest at 11pm
• Matric

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure

• Discounted stays across the group
• Night-shift allowance
• Meals on duty and uniform supplied
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.