Night Auditor (City Hotel)

At this game lodge in Durban Central, you'll turn bookings into happy stays. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

Location: Durban Central, KwaZulu-Natal. Applicants who already live in the area get looked at first. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Book shuttles, dinner reservations and game drives for guests.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Run the night audit, close the day and print the flash report.

• You can work rotating shifts, including nights
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Honest with cash and card payments
• Matric

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Amadeus or Galileo training for travel roles

• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.