Night Auditor (City Hotel)

Running the front desk of a travel agency in Epping means calm service and a clean shift balance. If you like clear targets and knowing where you stand, this is for you.

Home base is a travel agency on the Epping side of Western Cape. Overtime comes up in peak season and is paid.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Handle complaints at the desk and log them for the duty manager.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English
• Calm with an unhappy guest at 11pm
• Honest with cash and card payments

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Discounted stays across the group
• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.