Night Auditor (City Hotel)

Running the front desk of a boutique guesthouse in Mossel Bay means calm service and a clean shift balance. It's a practical job: you'll see what you got done before you go home.

You'll be based at a boutique guesthouse in Mossel Bay. Living nearby, or on a taxi route to it, really helps.

• Handle complaints at the desk and log them for the duty manager.
• Take card pre-authorisations and settle folios at checkout.
• Manage OTA bookings coming in from online travel channels.
• Run the night audit, close the day and print the flash report.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• Honest with cash and card payments
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Night-shift allowance
• Meals on duty and uniform supplied
• Discounted stays across the group
• Paid system training in the first month

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.