Night Auditor (City Hotel) – Entry Level

Running the front desk of a game lodge in Polokwane means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Polokwane-based, with most of your time spent at a game lodge. Weekend work is on a roster, so you won't be on every weekend.

• Balance your cash float and card slips before handover.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.

• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Service charge share at some properties
• Night-shift allowance

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.