Off-Site Video Monitoring Operator

You'll watch the screens and radios at a remote video monitoring centre in Mthatha, and send help the moment something is wrong. This role rewards consistency more than flash.

This post is in Mthatha (Eastern Cape). Please only apply if you can travel there daily. Start date: as soon as possible for the right person.

• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians
• Keep call-out times and client passwords up to date
• Talk down intruders over on-site speakers when the system allows
• Log every event and action on the monitoring software
• Dispatch the nearest response vehicle over the radio

• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard
• Able to stay focused through 12-hour day and night shifts
• Matric
• No criminal convictions (vetting is done before you start)

• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language
• Call centre work in the past

• Shift allowance for nights
• Path to senior controller or supervisor
• Indoor, air-conditioned work environment
• Training on the monitoring software

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.