how2apply

Outbound Collections Consultant (Retail Credit)

How2Apply Talent Network

Krugersdorp, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Collections at a debt collection agency in Krugersdorp is about firm, fair conversations and steady numbers. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Krugersdorp. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

What your day looks like

Keep calls within the National Credit Act and the Debt Collectors Act rules.
Hand accounts over for legal action once internal steps are exhausted.
Answer disputes about balances, interest and fees with a printed statement.
Negotiate payment arrangements and set up DebiCheck mandates.
Report daily on rands collected, contacts made and arrangements set.

What you need

Matric
You keep your tone respectful even when the debtor is not
At least 6 months in collections, sales or a call centre
Target-driven and comfortable with commission
Clear credit and criminal record

Helpful, not essential

Legal collections or attorney-firm background
Experience on a collections system such as Debtmaster or a dialler platform

What's in it for you

Uncapped monthly commission on collected rands
Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors

Applying, step by step

Make sure the role, the hours and working in Krugersdorp really suit you before you apply.
Keep copies of these ready to send: your Council for Debt Collectors registration, if you have one plus certified copy of your SA ID or work permit.
Send your details with the form below. Add one or two lines about similar work you've done.
If you're shortlisted you'll hear from us within 5 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Krugersdorp.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.