Outbound Collections Consultant (Retail Credit) – Permanent

You'll phone customers who have fallen behind and agree payment plans they can actually keep. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

This post is in Randburg (Gauteng). Please only apply if you can travel there daily. You'll start with a short induction before working on your own.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Track broken promises-to-pay and follow up within 48 hours.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.

• At least 6 months in collections, sales or a call centre
• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Registered, or willing to register, with the Council for Debt Collectors

• A second South African language
• Experience on a collections system such as Debtmaster or a dialler platform

• Council for Debt Collectors registration paid for you
• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Structured weekday hours with only occasional Saturdays

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").