how2apply

Outbound Collections Consultant (Retail Credit)

How2Apply Talent Network

Sandton, Gauteng

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

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Job Description

This retail credit centre in Sandton needs a calm negotiator who can hear "no" without giving up. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Sandton. Relocation is not covered for this one.

What your day looks like

Negotiate payment arrangements and set up DebiCheck mandates.
Update debtor contact details from tracing searches.
Answer disputes about balances, interest and fees with a printed statement.
Track broken promises-to-pay and follow up within 48 hours.
Report daily on rands collected, contacts made and arrangements set.

What you need

You keep your tone respectful even when the debtor is not
Registered, or willing to register, with the Council for Debt Collectors
Good with numbers, dates and payment calculations
At least 6 months in collections, sales or a call centre
Matric

Helpful, not essential

Experience on a collections system such as Debtmaster or a dialler platform
Legal collections or attorney-firm background
A second South African language

What's in it for you

Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Uncapped monthly commission on collected rands

Applying, step by step

Make sure the role, the hours and working in Sandton really suit you before you apply.
Keep copies of these ready to send: certified copy of your SA ID or work permit plus your matric results, certified.
Use the form on this page. It takes about two minutes and you don't need to upload anything yet.
If you're shortlisted you'll hear from us within 10 working days, usually by phone.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Sandton.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").