Outbound Collections Consultant (Retail Credit)

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at a vehicle finance collections floor in Stellenbosch. Living nearby, or on a taxi route to it, really helps.

• Send written arrangements by SMS or email straight after each call.
• Track broken promises-to-pay and follow up within 48 hours.
• Update debtor contact details from tracing searches.
• Report daily on rands collected, contacts made and arrangements set.
• Answer disputes about balances, interest and fees with a printed statement.
• Record reasons for non-payment so the credit team can adjust policy.

• Clear credit and criminal record
• You keep your tone respectful even when the debtor is not
• Target-driven and comfortable with commission
• Matric
• Registered, or willing to register, with the Council for Debt Collectors
• At least 6 months in collections, sales or a call centre

• Experience on a collections system such as Debtmaster or a dialler platform
• Legal collections or attorney-firm background

• Structured weekday hours with only occasional Saturdays
• Monthly incentives for the top three collectors
• Uncapped monthly commission on collected rands
• Council for Debt Collectors registration paid for you

• Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.
• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.