how2apply

Outbound Collections Consultant (Retail Credit)

How2Apply Talent Network

Tembisa, Gauteng

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

You'll phone customers who have fallen behind and agree payment plans they can actually keep. It's the kind of job where doing the basics well every day gets you noticed.

Location: Tembisa, Gauteng. Applicants who already live in the area get looked at first.

The work, day to day

Track broken promises-to-pay and follow up within 48 hours.
Hand accounts over for legal action once internal steps are exhausted.
Report daily on rands collected, contacts made and arrangements set.
Keep calls within the National Credit Act and the Debt Collectors Act rules.
Negotiate payment arrangements and set up DebiCheck mandates.
Send written arrangements by SMS or email straight after each call.

You'll need

Good with numbers, dates and payment calculations
Clear credit and criminal record
Matric
Target-driven and comfortable with commission
You keep your tone respectful even when the debtor is not

What you get

Structured weekday hours with only occasional Saturdays
Council for Debt Collectors registration paid for you
Monthly incentives for the top three collectors

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: your matric results, certified, certified copy of your SA ID or work permit plus your Council for Debt Collectors registration, if you have one.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around Tembisa.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

How to stand out

Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").
Interviewers often role-play a difficult debtor; stay polite, get a date and an amount, and close the call.