Parts Interpreter (Counter & Workshop)

You'll be the link between customers and the workshop at the franchised car dealership in Tembisa. It's a practical job: you'll see what you got done before you go home.

The work is in Tembisa, Gauteng, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Phone customers with extra work found and get approval in writing
• Pick, pack and issue parts to technicians against job cards
• Handle complaints calmly and find a fix with the workshop manager

• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Matric, plus a motor industry background
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Experience in a customer satisfaction survey-driven dealership
• Brand-specific warranty system training

• Monthly CSI bonus for customer ratings
• Paid brand training
• Company uniform

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.