Parts Manager (Franchised Dealership)

The workshop runs on good bookings and the right parts. This multi-brand service centre in Roodepoort needs you on that side. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Roodepoort, Gauteng. Applicants who already live in the area get looked at first. Start is planned for the beginning of next month.

• Open job cards and explain the work and cost before it starts
• Book in vehicles, walk around with the customer and note existing damage
• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Invoice completed jobs and explain the invoice at collection
• Count stock during cycle counts and year-end stocktake
• Look up part numbers in the electronic parts catalogue using the VIN

• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset
• Code 08 licence

• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.