Parts Salesperson (Aftermarket Spares)

You'll be the link between customers and the workshop at the franchised car dealership in Soweto. Bring a calm head on busy days and you'll be fine.

You'll report in Soweto. Relocation is not covered for this one. There's a probation period of three months before the contract is confirmed.

• Handle complaints calmly and find a fix with the workshop manager
• Open job cards and explain the work and cost before it starts
• Look up part numbers in the electronic parts catalogue using the VIN
• Phone customers with extra work found and get approval in writing
• Count stock during cycle counts and year-end stocktake
• Pick, pack and issue parts to technicians against job cards
• Load bookings in the dealer management system

• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence

• Brand-specific warranty system training
• Some mechanical training or a trade background
• Experience in a customer satisfaction survey-driven dealership

• Company uniform
• Monthly CSI bonus for customer ratings
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.