Patient Accounts Officer (Private Hospital)

Every claim you code correctly at this radiology group in Pietermaritzburg gets paid faster. Good for someone who wants to build a solid track record they can put on their CV.

Home base is a radiology group on the Pietermaritzburg side of KwaZulu-Natal.

• Check medical aid membership and benefits before each consultation
• Send monthly statements and age the debtors book
• Submit claims electronically and work through the rejection report daily
• Answer the phones and send clinical questions to the right nurse or doctor
• Keep patient records locked and share them only with written consent
• Chase short payments with medical schemes and patients
• Book appointments and manage the doctor's diary on the practice software

• Friendly on the phone and firm about outstanding accounts
• At least 2 years in a medical practice, hospital or billing bureau
• Matric
• Sound knowledge of ICD-10 coding and medical aid tariff codes
• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• Confident with Excel and email

• Experience with hospital case management and pre-auth
• Medical terminology or clinical coding certificate
• Understanding of how HPCSA practitioner and BHF practice numbers are used on claims

• Normal practice hours with most weekends off
• Bonus linked to collections at billing bureaus
• Free medical consultations for staff at some practices
• Parking on site

• Name the billing software you know in your CV headline; practices want someone who needs no system training.
• Specialist rooms care about the discipline, so say if you've coded for surgeons, anaesthetists or radiologists.