Patient Accounts Officer (Private Hospital)

You'll keep the front of a dental practice in Secunda organised so the doctors can focus on patients. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The work is in Secunda, Mpumalanga, so you'll need a reliable way to get there every day. The first two weeks are spent shadowing someone experienced.

• Answer the phones and send clinical questions to the right nurse or doctor
• Keep patient records locked and share them only with written consent
• Request pre-authorisation for scans, procedures and admissions
• Send monthly statements and age the debtors book
• Open patient files and capture consent forms in line with POPIA

• At least 2 years in a medical practice, hospital or billing bureau
• Confident with Excel and email
• Experience on a practice system such as GoodX, Elixir, Medinol or Healthbridge
• Sound knowledge of ICD-10 coding and medical aid tariff codes
• Friendly on the phone and firm about outstanding accounts

• Medical terminology or clinical coding certificate
• Understanding of how HPCSA practitioner and BHF practice numbers are used on claims
• Worked for a specialist discipline such as radiology, anaesthesia or orthopaedics

• Normal practice hours with most weekends off
• Bonus linked to collections at billing bureaus
• Parking on site
• Free medical consultations for staff at some practices

• Specialist rooms care about the discipline, so say if you've coded for surgeons, anaesthetists or radiologists.
• Name the billing software you know in your CV headline; practices want someone who needs no system training.