Recoveries Consultant (Written-Off Accounts) – Entry Level

You'll phone customers who have fallen behind and agree payment plans they can actually keep. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll be based at a municipal accounts office in Mamelodi. Living nearby, or on a taxi route to it, really helps.

• Negotiate payment arrangements and set up DebiCheck mandates.
• Dial through your arrears book on the auto-dialler and confirm the debtor's identity.
• Track broken promises-to-pay and follow up within 48 hours.
• Send written arrangements by SMS or email straight after each call.
• Record reasons for non-payment so the credit team can adjust policy.
• Hand accounts over for legal action once internal steps are exhausted.
• Keep calls within the National Credit Act and the Debt Collectors Act rules.

• Good with numbers, dates and payment calculations
• Matric
• At least 6 months in collections, sales or a call centre
• Registered, or willing to register, with the Council for Debt Collectors

• Knowledge of the NCA and prescription rules
• Experience on a collections system such as Debtmaster or a dialler platform

• Uncapped monthly commission on collected rands
• Monthly incentives for the top three collectors
• Council for Debt Collectors registration paid for you

• If you are already registered with the Council for Debt Collectors, put your registration number near the top of your CV.
• Show your collection results as numbers (for example "collected R420 000 a month against a R350 000 target").