Reservations Agent (Hotel Group)

Running the front desk of a business hotel in Alberton means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

This post is Alberton-based, with most of your time spent at a business hotel. Weekend work is on a roster, so you won't be on every weekend.

• Book shuttles, dinner reservations and game drives for guests.
• Store guest details securely in line with POPIA.
• Manage OTA bookings coming in from online travel channels.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Take card pre-authorisations and settle folios at checkout.
• Handle complaints at the desk and log them for the duty manager.

• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Paid system training in the first month
• Meals on duty and uniform supplied
• Service charge share at some properties

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.