Reservations Agent (Hotel Group) – Fixed-Term

At this travel agency in Centurion, you'll turn bookings into happy stays. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Centurion-based, with most of your time spent at a travel agency. The first two weeks are spent shadowing someone experienced.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric
• Clear spoken and written English

• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group
• Service charge share at some properties

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.